Report an Urgent Complaint
Call the Long-Term Care Family Support and Action line:
Toll free 1-866-434-0144
Hours of Operation: 8:30am – 7:00pm, 7 days a week
Report a Non-Urgent Complaint
- Report your concern directly to the home
Administrator – 519-357-3430 x 200
Director of Care – 519-357-3430 x 201
Director of Recreation – 519-357-3430 x 204
Nutrition Manager – 519-357-3430 x 211
Environmental Service Manager – 519-357-3430 x 203
- Call the Ministry
Call the Long-Term Care Family Support and Action line:
Toll free 1-866-434-0144
Hours of Operation: 8:30am – 7:00pm, 7 days a week
- Write to the Ministry
Director
Long-Term Care Inspections Branch
Long-Term Care Operations Division
119 King St. W, 11th Floor
Hamilton, ON L8P 4Y7
- Contact the Patient Ombudsman
Online: https://www.patientombudsman.ca/Complaints
Toll Free: 1-888-321-0339 (toll free)
TTY: 416-597-5371