Report an Urgent Complaint 

Call the Long-Term Care Family Support and Action line: 

Toll free 1-866-434-0144

Hours of Operation: 8:30am – 7:00pm, 7 days a week

Report a Non-Urgent Complaint 

  1. Report your concern directly to the home 

Administrator – 519-357-3430 x 200

Director of Care – 519-357-3430 x 201

Director of Recreation – 519-357-3430 x 204

Nutrition Manager – 519-357-3430 x 211

Environmental Service Manager – 519-357-3430 x 203

  1. Call the Ministry 

Call the Long-Term Care Family Support and Action line: 

Toll free 1-866-434-0144

Hours of Operation: 8:30am – 7:00pm, 7 days a week

  1. Write to the Ministry 

Director 

Long-Term Care Inspections Branch 

Long-Term Care Operations Division 

119 King St. W, 11th Floor 

Hamilton, ON L8P 4Y7

  1. Contact the Patient Ombudsman

Online: https://www.patientombudsman.ca/Complaints

Toll Free: 1-888-321-0339 (toll free)

TTY: 416-597-5371